Cancellation policy

 

Our Tutoring and Lexia Plans are run on subscription, where your plan payments are processed automatically each month at the start of your billing cycle (the day of the month you first purchased your subscription). All services are paid in advance through our highly secure Shopify Payments system, which accepts all major credit cards and debit cards. Records of all your purchases are available on your secure customer account page where you can review charges and also print invoices if required.

Subscription management

Your customer account area is also where you manage your subscription, allowing you to SKIP, PAUSE or CANCEL your plan anytime. However we do have some policies and restrictions around these actions. Here’s how they work:

  • SKIP - this action skips your next payment (according to your billing cycle) and automatically resumes the following month. Use this to take a month off, say for winter or summer holiday break. We limit clients to 2 SKIPS per year, in order to utilize our Lexia licenses and provide program fidelity for your child’s success.
  • PAUSE - this action pauses your subscription until you unpause. Use this if you need to take a break for multiple months but intend to restart at some point. There is a $50 re-enrollment fee when you restart your plan.
  • CANCEL - use this whenever you decide you are done with our program. Your Lexia data will be erased and your Radical Reading account archived.

Note that your child will have no access to MyLexia when your subscription is on skip or pause, but we maintain their data for when they restart.

Advance notice for subscription plan changes

  • Lexia Basic Plan - no advance notice required
  • Lexia 1:1 Plan - 4 weeks advance notice required

We can also make plan adjustments for you, just pop us an email using the same account that you have registered with us.